Payment of Bills
89. It would
be the duty of engineer or his authorized agent to ensure that the
bills are dispatched with ten days from the end of billing cycle
and records of such dispatch are duly maintained.
90. The charges
payable by a consumer for supply of electrical power and other sums
payable to the licensee shall be billed on prorated monthly basis
indicating the period for which charges have been levied and the
consumer shall pay the bill amount by the due date indicated on
the bill or within a period of seven days from the date of receiving
bill. If for any reason the consumer does not receive the bill for
the billing cycle within two weeks of the end of the billing cycle,
it would be the obligation of the consumer to approach the engineer
and collect a duplicate bill. When supply to a new consumer is commenced
or an agreement is terminated on a day other than the first day
of a month, demand charges and other charges as applicable under
tariff notification shall be levied prorate for the number of days
during the month of which supply shall have been given or agreement
shall have been in force.
91. (1) The
consumer has to make full payment of bill within the due date even
if he raises a dispute regarding the correctness of the bill, provided
that the consumer with connected load of 10 K.W. or less shall pay
at least the undisputed amount of the bill pending engineer’s
decision on the dispute.
(2) The engineer shall resolve the dispute within two months and
take action under Regulation 92.
92. (1) If
the licensee finds the bill to be erroneous, a revised bill shall
be furnished to the consumer indicating a revised due date. Excess
amount paid by the consumer shall be refunded by way of adjustment
in the subsequent bill. Such excess amount shall be refunded together
with interest at the rate of 2% per month from the date of payment
of excess amount.
(2) If the licensee finds the bill to be correct, the consumer shall
be intimated accordingly and notified to pay the balance, if any,
within fifteen days with interest the rate of 2% per month from
the due date. If the engineer does not resolve the dispute within
two months stipulated in Regulation 91, the consumer will not be
liable to pay in the interest on the balance amount. However, if
the dispute is not resolved due to negligence or non-cooperation
of the consumer, the consumer will be liable to pay interest.
(3) Failure to make payment as provided under Regulation 91 or Regulation
92(2) above, shall merit action as provided in Regulation 96.
93. The billed
amount shall be paid by the consumer either in cash or by bank Draft
or banker’s cheque, or where specifically allowed by the licensee,
by account payee cheques or credit cards.
94. If the
due date indicated in the bill for payment of the amount is a Sunday
or a public holiday, the amount may be paid on the succeeding working
95. The consumer
shall first adjust the amount paid by the consumer towards electricity
duty provided that incase of part payment, the proportionate share
of the duty from the total collection shall be adjusted first. Out
of the balance, adjustments shall be made in the following order
2. Current miscellaneous charges.
3. Arrear electricity charges.
4. Arrear miscellaneous charges.
5. Delayed payment charges.
a consumer neglects to pay the charges or dues or any part of the
charges or dues, the engineer may after giving him not less than
seven clear days notice in writing and without prejudice to the
other rights and modes available for realization of the amount,
disconnect the supply until the charges or dues and reconnection
charges are paid by the consumer. Failure to take steps for clearance
of the dues within a period or two months from the date of service
of bill shall render the agreement liable to termination provided
that initial period of agreement is over.
of the billed amount in time shall entitled categories of consumers,
specified in the tariff order under Section 26 of the Orissa Electricity
Reform. Act. 1995, to a rebate on such amount for the current billing
period. Every bill shall indicate the amount payable by the relevant
category of consumer if payment is made within the prescribed due
date and the amount payable if the payment is made beyond the prescribed
due date. The categories of consumers who are entitled to a rebate
and the rate of rates of such rebate shall be determined by the
licensee from time to time as part of the tariff as approved by
of consumers to whom delayed payment surcharge is applicable as
per tariff order shall be liable to pay such delayed payment surcharge
at the rate of 2% per month for default in payment by due date.
There shall be no surcharge over surcharge.
of bill by installments may be granted by the licensee to the senior
citizens and disabled in the domestic category on request and on
production of proof. In respect of other, the facility may be granted
at the discretion of the designated authority of licensee. Grant
of installments shall not affect the liability of the consumer to
pay delayed payment surcharge till full clearance of the arrears.
Consumers availing installment facilities shall not be eligible
to avail rebate. The licensee may designate the authority to grant
100. In addition
to other modes of recovery available under the law, the engineer
shall be entitled to take resource to proceeding under the Orissa
Public Demand Recovery Act.1962 (Act 1 of 1963) for realization
of the licensee’s dues if such dues are treated as public